Refund policy

We hope you're completely satisfied with your purchase. However, if you need to return an item, we're happy to assist. Please review the following policy:

Return Eligibility
We accept returns under the following conditions:

Item must be returned within 14 days of receipt.
Product must be unused, sealed, and in original condition.
Return must be authorized by our Customer Service team in advance.

To request a return, please email Hello@Moduslife.com with the following details:

Name
Email address
Order number
Item(s) you wish to return (Item name or Product ID required)
Reason for return

You will receive a return authorization email once approved. Returns without prior authorization will be refused.Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.
Please use a carrier with tracking; we are not responsible for lost return shipments.
Do not ship items in paper envelopes, as they may be damaged or lost in transit. Use a bubble mailer or a box.
Packages sent with postage due or collect will be refused.

Refund & Restocking

All returns are subject to a 20% restocking fee.
Refunds (in the form of store credit only) will be issued within 30 business days after the return is received and processed.
Shipping fees are non-refundable unless the return is due to a product defect or shipping error.

Defective or Damaged Items

If you believe your product is defective, please contact us immediately at Hello@moduslife.com. If approved, we will provide further instructions and cover return shipping. Credits for defective items will include applicable shipping charges in the form of store credit.

Non-Returnable Items

We do not accept returns on:

Products returned more than 30 days after delivery
Items not purchased directly from ModusLife.com
Free goods, promotional items, or products marked as non-returnable
Products denied by Customs (domestic or international)
Items that are opened, used, soiled, damaged, or have broken seals
Items damaged by fire, smoke, heat, improper handling, or storage

Important Notes

All credits are issued as store credit only. No cash refunds.
Unauthorized or incomplete returns will be refused and returned to sender.
Credit is issued solely at the discretion of ModusLife.com.